Join Dr. Mala and Cliff McDonald on the Recovery.com Podcast as they interview John Ford, a seasoned conflict resolution expert. In this riveting episode, John shares his journey from conflicted South Africa to becoming a mediator in the USA. He discusses his innovative tool, the Empathy Set, and explains how empathy can transform personal and professional conflicts. Listen in to explore deep insights into personal growth, emotional healing, and the role of empathy in resolving disputes. Learn how to confront challenges, maintain meaningful connections, and achieve a balanced life.